Shipping & Return Policy

Kinderhug Shipping and Return Policy

Shipping Policy:

  1. Delivery Time: Kinderhug cooperates with MNG Cargo to deliver your orders within 1-3 business days. Business days include weekdays, excluding public holidays and weekends.

  2. Cargo Tracking: After your order is shipped, you will be provided with a tracking number and you can track your cargo on MNG Cargo's website with this number.

  3. Delivery Address: The address you provide during the order will be taken as basis for delivery. If there is any change in your address, please inform us as soon as possible.

Return policy:

  1. Return Period: You can unconditionally return the products you purchased from Kinderhug within 7 days from the delivery date.

  2. Return Conditions: The products to be returned must be unused, in their original packaging and with tags on. For the return process, the invoice of the product must be included in the return package.

  3. Return Process: You must first fill out the [Kinderhug Return Form] for the product you want to return. After filling out the form, you will need to send the product to us via MNG Cargo.

  4. Return Fee: No additional fee is charged for returns. Once the returned item has been inspected, your payment will be refunded based on your original payment method.

  5. Customer Support: If you have any questions about the return process, you can email [ ] or call our customer service line. Our customer service will assist you to ensure that the process goes smoothly and quickly.

Legal Notices:

  • The period for consumers to return products by exercising their right of withdrawal is 7 days within the scope of Law No. 6502 on Consumer Protection. This period starts on the day the product is delivered to the consumer.
  • To avoid damage to returned products, it is important that the product be sent with its original packaging. The return process may vary for products whose original packaging is damaged or lost.
  • The return process will be completed within 14 business days at the latest after the product reaches Kinderhug, and the refund amount will be refunded using the same payment method.
  • If there is any problem during the return process, you can apply to the relevant legal authorities within the framework of consumer rights.

As Kinderhug, we strive to keep the satisfaction of our valued customers at the highest level. As part of this understanding, our shipping and return policy aims to offer you a reliable and easy shopping experience.